Get ready for STUFF-UPS & DEFECTS
As a Sanlorenzo customer, prepare for stuff-ups becoming a part of your life. Even though you can notice a good craftsmanship in certain cases, you will be much more likely disgusted due to significant amount of illogical defects and stuff-ups. The conclusion is: If you don’t want the construction of your boat to be considered a child’s play, look for a competent team of surveyors elsewhere and forget about Sanlorenzo for good.
GET READY FOR UNKEPT PROMISES
Sanlorenzo always showers you with countless amounts of promises. They always guarantee you the best Sanlorenzo boat ever built. They always promise to finish the construction within the deadline. They always swear to god there won’t be any of the tiniest bits of problems. Get ready for plenty of such assurances than will – unfortunately – not be kept.
GET READY FOR DELAYS
For Sanlorenzo, delay is a natural aspect of a boat construction because a very few planning is done by them before the start of it. They just love to improvise. Contrarily, the one who must respect the deadlines will be you – sending off payments! They will literally get mad if they won’t get paid on time. The ideal situation for them is you being forced to show off your new boat at the Monaco Grand Prix. Why? Because fortunately for them, you practically have no other choice but to pay for your unfinished boat and present it despite the massive failure of its manufacturer. Even if you are one of those on-in-a-million customers who obtain their boat w/o any obvious defects, you can be sure it will not take you a long time to discover something rather worrying. Prepare to spend another two months at the shipyard begging them to fix your problems.
GET READY FOR BIG EGOS
Italy is famous for it … Instead of a real Ferrari car on the cover of a magazine there will more likely be a photo of its designer with a tender look in his face, suited up in Zegna. Even their lemon squeezers are most probably named after the designers as well… You simply can’t overlook their self-importance resulting in their excessive reactions if you dare to criticize their masterpiece products. How dare you insult their brilliance!
GET READY FOR OLD SCHOOL
Majority of Italian boatyards are very close minded. They intentionally avoid new construction methods, preferring the old school approach. For example: The LED technology has spread all over the world within the last 10 years, but most of the Italian shipyards (Sanlorenzo including) still haven’t started to make use of it. If you prefer practical, modern technologies, you definitely won’t be very satisfied…
GET READY FOR OPPORTUNISM
The moment you negotiate the base price of the construction of your future boat (in case of a dealer, your negotiation margin is reduced by about 10 %), you immediately notice inadequate prices for all your additional demands as they compensate the discount you received. They tend to mark these overcharges as “commissioning, programming, installation, plan drawing, system design, configuration of something, cabling etc…”. If your contract isn’t including protective clauses for such deceptive actions, all discounts are nothing else but illusions and deceptive marketing tricks.
GET READY FOR SUBCONTRACTOR DOMINANCE
The Italian yacht builders heavily rely on subcontractor work. Almost 95 % of all Sanlorenzo boats are built by subcontractors (sadly, including the superstructure and the hull). However, only the administrative employees (designers, engineers, accountants etc.) are noted on the shipyard payroll. Probably the most unfortunate is the absence of quality inspectors – possibly for a reason: Italian shipyards compete for a limited amount of local subcontractors. Under usual circumstanced, the subcontractors should try to please the shipyard with their quality work – in this case it’s the other way around.
GET READY FOR GOBBLEDEGOOK
For example you want to add a small table lamp somewhere and therefore you request an additional electric socket. And … you have to pay for such a simple thing as well. But unfortunately, this is not the end of the story. After you notice the socket not being installed where you requested, you are going to be showered with loads of gobbledegook crowned by a statement, that it is actually you who is responsible for their failure, because you weren’t enough specific. After that, there is a chance they will rectify their error at no cost, but there is always a chance that you will have to pay or live with it as well…
GET READY FOR IMPROVISATION
It is a mystery how their “superyachts” could be finished w/o any planning at all! Their perception of “planning” is totally different compared to the rest of the world. A single project manager is responsible for planning of at least 5 different projects at once, including coordination and quality warranty. For a human being it isn’t possible to successfully manage such complicated, individual projects simultaneously. Philosophy of their work is to remain calm and improvise all the way through… Which leaves its marks on the final product’s Quality and delays.